Privacy Policy

1. Consent. By filling in any of the forms on this website, you are giving your consent for Rosslyn Alternatives to hold your personal information. The information which you supply on the forms will be held together with any clinical records or purchasing information, as applicable. We use your information in order to give you the best possible service and for insurance purposes.

2. Storing your information. Your information is stored both on an encrypted computer and, where applicable, on the secure control panel for this website.

3. Retaining your information. You have the right to ask me to destroy your records at any time, if you wish to terminate our working relationship. Otherwise, adults’ records are retained for eight years following our last date of contact. Children’s records are retained until their 25th or 26th birthday, depending on the exact age of the child when their treatment ended.

4. Accessing your information. Your records are accessed by Ros Cope as sole proprieter of Rosslyn Alternatives, either for clinical or retail purposes. Information provided online may also be accessed by the Rosslyn Alternatives confidential website designer, who assists with the upkeep of this website. You have the right to request a copy of your records at any time. 

5. Sharing your information: your information will be kept strictly confidential, unless there are legal grounds for Ros Cope to disclose something which you have told her to a third party. Ros Cope will always inform you if she feels that disclosure is necessary and seek your permission and co-operation first.

6. Complaints: if, for any reason, you are unhappy with how your data is being handled, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

7 Cookies. Cookies are used on this website to make the site easier to use and to track the traffic patterns of visitors. We are operating an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy with this, then you should adjust your web browser settings to disallow cookies.

 Updated 02/05/2018